myPOS EPOS Software and Hardware


Support Information Approximately 90% of our support calls are resolved by re-booting the system and checking that all cables (power and data) are plugged in. Should this not resolve your issue or if you are looking for more general assistance and development of your system, our support team can be contacted via the following methods.

	From 8:30am to 5:30pm, Monday to Friday, please call our support team on 01903 286930. For out of hours support, weekends and bank holidays, Premier Plus and Premier clients, please call your dedicated number.
	For support and technical information, please e-mail: support@mypos.co.uk

We recognise that EPOS is mission critical to the success of your business, for this reason we operate a manned support desk 24 hours a day, 363 days per year. We have taken full advantages of the benefits that the internet can deliver, and through various applications, we can deliver on screen support for our clients, usually within a few minutes of them placing a support call. Should a site visit be necessary, we have access to a network of engineers across the UK. For our clients outside of mainland UK, we operate a timed next day courier service for plug and play replacement hardware. We offer our clients three different levels of support of their myPOS software and hardware. Premier Plus Support Premier Support Pay As You Go Support myPOS Support Overview (PDF) To discuss which support option is most suitable for you and your business, please contact a member of our sales team at sales@mypos.co.uk.