myPOS Premier Support cover means there is someone to turn to for advice and help. We understand that EPOS systems are customer facing and can cause immediate pain. At the support desk we liken support to the cover you would get from RAC or the AA. Hopefully the till down phone number is there… but never needed. There are different levels depending on the days of week and times you need support.

Becoming a Premier Support member means you’ll have access to all of our support and resources to help you manage your business effectively and efficiently.

Premier Support provides:

  • Priority Telephone Till Down Support
  • Onsite engineers for hardware issues
  • Loaner equipment if your main till hardware can not be repaired on site
  • Free software upgrades for the life of your hardware (v7 and above)
  • Longer support for older versions withdrawn from general issue
  • Priority phone numbers
  • Priority email support
  • Help and advice on setting up and maintaining your software correctly
  • Access to services for backing up your data and remotely monitoring staff *
  • Modifying reports *
  • Creating bespoke applications for your business *
  • Small menu changes for those that prefer we do them for you *
  • Access to cheaper products through http://www.mypos.co.uk/shop/



    • Monthly or annual options are available, pricing depends on the number of devices, ADSL access, Chip and Pin Integration, Weighing Scale integration and third party integration. We offer weekday, seven day and extended hours services, please ask for details. You must have support for any bespoke development or if we house your server.

    What is not covered in Support? Email or call us with questions, but charges will apply for :

  • Relicencing
  • Fixing viruses
  • New menu setups


    What if I do not have Support and I have an old myPOS system? You can still email us at support@mypos.co.uk and of course reference the web on http:\\www.mypos.co.uk\support where we are always adding new Frequently Asked Questions.

    * Charges may apply.